RT @RapportBoost: Great synopsis by @MichaelHousman on the benefits and also the challenges of #LiveChat for #Online #Brands https://t.co/0…

Insights


Survival Curves: An Example of Animated Visualization

Analytics, Data Visualization, Survival Curves,.
Runtime: 2:53
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Selection Bias: A Real World Example

Analytics, Data Visualization, Selection Bias,.
Runtime: 2:08
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Making Live Chat Human: Optimization vs. Sentiment Analysis

Chat Optimization, Natural Language Processing, Sentiment Analysis,

By: Michael Housman  November 10th, 2017 In Artificial Intelligence, a lot of people extol the ability to automate repetitive tasks.  I’m more interested in how AI [...]

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How Much Does The Conversation In Conversational Commerce Matter?

Chat Optimization, Conversational Commerce,

August 22, 2017 By: Dr. Michael Housman and Tony Medrano Conversation is essential to any retailer’s branding strategy. But in the ongoing shift from brick [...]

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Machine Learning? Deep Learning? What Happened to Human Learning?

Deep Learning, Human in the Loop, Machine Learning,

By: Michael Housman February 24, 2017 The most exciting advance in data science over the past few years is the rapid emergence of deep learning [...]

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Planning Strategic Seating to Maximize Employee Performance

Citation: Greenbaum I., Housman M.G., & Minor D.B. Planning Strategic Seating to Maximize Emp...

Planning Strategic Seating to Maximize Employee Performance
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Workplace Design: The Good, the Bad, and the Productive

Organizational Behavior, People Analytics, Spatial Management,

Citation: Housman M.G. & Minor D.B. "Workplace Design: The Good, the Bad, and the Productive",...

Workplace Design: The Good, the Bad, and the Productive
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The Challenges in Building a Strong Function Around People Analytics

People Analytics, Workforce Science,

By Arun Chidambaram and Michael Housman February 26, 2016 Over the past few years, People Analytics has really found its way. Major publications like The Wall [...]

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Toxic Workers

Organizational Behavior, People Analytics, Toxic Employees,

Citation: Housman M.G. & Minor D.B. "Toxic Workers", Harvard Business School Working Paper 16-...

Toxic Workers
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Working and Learning for Life Is Good

Online Learning, Professional Development, Workforce Science,

By: Michael G. Housman September 25, 2015 The recent acquisition earlier this year of e-learning site Lynda.com for $1.5 billion by LinkedIn—a social networking site for professionals—was eye-opening [...]

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What Happens to Worker Quality During Economic Recessions and Booms?

Macro-Economics, Recessions, Workforce Science,

Citation: Housman M. What Happens to Worker Quality During Economic Recessions and Booms?, San Fra...

What Happens to Worker Quality During Economic Recessions and Booms?
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The Influence of Supervisors on Employee Performance

Supervisors, Workforce Science, Workplace Relationships,

Citation: Housman M. The Influence of Supervisors on Employee Performance, San Francisco, CA: Evol...

The Influence of Supervisors on Employee Performance
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Sounds Like a Case of the Mondays: How Day of Week Influences Workplace Performance

Day of the Week, Workforce Performance, Workforce Science,

Citation: Housman M & Morseman S. Sounds Like a Case of the Mondays: How Day of Week Influence...

Sounds Like a Case of the Mondays: How Day of Week Influences Workplace Performance
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The Value of Hiring through Employee Referrals

Organizational Behavior, Referrals, Workforce Science,

Citation: Burks S.V., Cowgill B., Hoffman M., & Housman M. “The Value of Hiring Through Emp...

The Value of Hiring through Employee Referrals
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Enemies to Allies: 6 Ways Employee Relationships Affect the Workplace

Friendship Effect, Supervisors, Toxic Employees, Trainers,

By Michael Housman April 21, 2015 A new study recently released by Cornerstone OnDemand with Northwestern University provides new life to the old adage, “No man [...]

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The Truth About the Long-Term Unemployed

Long-Term Unemployed, White House Report, Workforce Science,

Citation: Housman M. The Truth About the Long-Term Unemployed, San Francisco, CA: Evolv, Inc., 201...

The Truth About the Long-Term Unemployed
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Does Education Level Matter When Hiring Managers? – Dr. Michael Housman

Education, Experience, Supervisors, Workforce Science,.
Runtime: 00:50
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Toxic Employees in the Workplace: Hidden Costs and How to Spot Them

People Analytics, Toxic Employees, Workforce Science,

In this original Cornerstone OnDemand research, we take on the question of whether one bad apple can really spoil t...

Toxic Employees in the Workplace: Hidden Costs and How to Spot Them
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The Effect of Overtime on Employee Attrition and Performance

Overtime, Workforce Science,

Citation: Housman M. The Effect of Overtime on Employee Attrition and Performance, San Francisco,...

The Effect of Overtime on Employee Attrition and Performance
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How Dr. Michael Housman Got Interested in Workforce Science

Employee Engagement, Personal Background, Workforce Science,.
Runtime: 00:58
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Moving up the Ranks: What Factors Predict Whether Someone Will Be Promoted?

Promotions, Supervisors, Workforce Science,

Citation: Housman M & Kuffel W. Moving up the Ranks: What Factors Predict Whether Someone Will...

Moving up the Ranks: What Factors Predict Whether Someone Will Be Promoted?
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