Great post from co-founder of @RapportBoost - @TMedrano2 - about why messaging taking over: #conversationalcommerce

The Effect of Overtime on Employee Attrition and Performance

Overtime, Workforce Science,

Citation: Housman M. The Effect of Overtime on Employee Attrition and Performance, San Francisco, CA: Evolv, Inc., 2014.

Abstract: Overtime can powerfully impact an employee’s experience on the job. On the one hand, overtime might keep employees engaged by providing them with an opportunity to take home some additional pay and make a bigger contribution on the job. On the other hand, there is literature that suggests too much overtime may burn employees out, which could have a deleterious impact on how long they stay and how they perform. Since the direction of the effect is unclear, we sought to answer the question: what is the impact of overtime on employee attrition and performance?

We found that overtime can be positive in that it allows employees the opportunity to make extra money and to make their mark on their workplaces, but it can also be negative in that too much overtime can lead to employee burnout. Our multivariate analysis based on data from 60,000 frontline service employees found the “sweet spot” in the middle. Between 1 and 3 hours of overtime per week is optimal for employee retention; more or less than that resulted in shorter employee tenure.

Comment on The Effect of Overtime on Employee Attrition and Performance

One Response to “ The Effect of Overtime on Employee Attrition and Performance ”

  1. Sindy on February 21st, 2016 1:48 pm

    I agree that the viral nature of this story is iretnesting to watch but I think we need to be careful about tossing around references to the damage done to United.Todd Defren did a great follow up on the Motrin Mom debacle that raised a similar stink in the social media realm (though, admittedly, with a lot less crossover into traditional channels). In the end, the shitstorm didn’t really seem to have a big effect on the brand’s reputation.The speed with which videos like the United Breaks Guitars can go viral is impressive, to be sure, but that same speed often seems to ensure nothing stays on the main pages for too long.I’m hoping someone looks back at this story in six months to see if there was any related drop in United’s business. By then, YouTube and the blogosphere will probably have crucified three or four more companies.

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