Client Case Study: Achieving Excellence with Data and AnalyticsPredictive Analytics, Workforce Science,. Runtime: 1:52
Conference: IQPC’s 13TH Annual Call Center Week
Title: Client Case Study: Achieving Excellence with Data and Analytics
Location: Las Vegas, NV
Date: June 10-14, 2012
- Alec Brecker, COO of ResultsTel
- Michael Housman, Managing Director of Analytics at Evolv, Inc.
Alec Brecker, COO, shares how Evolv has delivered attrition reduction, performance increases, and surprising insights for The Results Companies. Dr. Michael Housman, Managing Director of Analytics, explains how Evolv’s focus on science and data provide strong quantifiable results for clients.