Love this piece from my co-founder @TMedrano2 on how to effectively utilize live chat to increase sales!… https://t.co/ayslJ8r5ah

Client Case Study: Achieving Excellence with Data and Analytics

Predictive Analytics, Workforce Science,. Runtime: 1:52

Conference: IQPC’s 13TH Annual Call Center Week

URL: http://www.callcenterweek.com/

Title: Client Case Study: Achieving Excellence with Data and Analytics

 

Location: Las Vegas, NV

Date: June 10-14, 2012

Speakers:

  • Alec Brecker, COO of ResultsTel
  • Michael Housman, Managing Director of Analytics at Evolv, Inc.

Overview:

Alec Brecker, COO, shares how Evolv has delivered attrition reduction, performance increases, and surprising insights for The Results Companies. Dr. Michael Housman, Managing Director of Analytics, explains how Evolv’s focus on science and data provide strong quantifiable results for clients.


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