RT @DaniApgar: Great crowd tonight! @HumansForAI first #LosAngeles #humansforAI event. TY to Dr. @MichaelHousman for educating us on #AI h…

Making Live Chat Human: Optimization vs. Sentiment Analysis

Chat Optimization, Natural Language Processing, Sentiment Analysis,

By: Michael Housman  November 10th, 2017 In Artificial Intelligence, a lot of people extol the ability to automate repetitive tasks.  I’m more interested in how AI [...]

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Before changing jobs to avoid a toxic coworker, try changing desks

People Analytics, Spatial Management, Toxic Employees,

By Corinne Purtill -- October 16, 2017 When dealing with a toxic coworker, one of the first lines of defense is to limit your contact and communication as [...]

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Solving the live agent vs AI conundrum: The human-in-the-loop approach

Artificial Integllience, Chatbots, Conversational Commerce, Human in the Loop,

Artificial intelligence is allowing customer interactions to become swifter and more efficient, but how do you ensure you don’t lose the human input and personal [...]

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How Much Does The Conversation In Conversational Commerce Matter?

Chat Optimization, Conversational Commerce,

August 22, 2017 By: Dr. Michael Housman and Tony Medrano Conversation is essential to any retailer’s branding strategy. But in the ongoing shift from brick [...]

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How to Survive a Jerk at Work

People Analytics, Toxic Employees, Workforce Science,

Many employees have to deal with colleagues and bosses who are rude or abusive. Here are some techniques to make things a little easier. By: Robert [...]

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Use Your Seat to Get Ahead at Work

People Analytics, Spatial Management, Workforce Science,

Sitting next to a star improves your performance, research shows; finally, something to like about open offices By: Sue Shellenbarger Aug. 8, 2017 9:30 a.m. ET [...]

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Firefox And Chrome Users More Committed At Work Than Safari or IE

Internet Browser, People Analytics, Workforce Science,

By: Kavita Iyer -- June 9, 2016 While there is a constant argument over which web browser is the best, a new study reveals that your [...]

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Seat of power: Your desk buddies matter

Spatial Management, Toxic Employees, Workforce Science,

Sitting next to someone productive might improve your own work — but sharing space with a toxic employee makes it more likely you’ll get into [...]

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Sitting Near a High-Performer Can Make You Better at Your Job

People Analytics, Spatial Management, Toxic Employees,

The people we sit near at work inevitably impact our day. They may brighten our mood or drive us crazy. What’s more, our work neighbors [...]

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Machine Learning? Deep Learning? What Happened to Human Learning?

Deep Learning, Human in the Loop, Machine Learning,

By: Michael Housman February 24, 2017 The most exciting advance in data science over the past few years is the rapid emergence of deep learning [...]

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Want to Be More Productive? Sit Next to Someone Who Is

People Analytics, Toxic Employees, Workforce Science,

To increase worker performance, employers often invest in a number of things, from rewards and incentives to education and training. These traditional approaches develop employees’ [...]

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Harnessing the ‘Spillover’ Effect

New research finds bottom-line benefits when organizations spend time carefully considering which employees should sit near each other. But experts warn that the “peer spillover” [...]

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Move your desk beside the star performer and you’ll shine too

People Analytics, Spatial Management, Toxic Employees,

If she is next to a diligent worker then some of that will rub off on her, according to a study By: LAUREN HURLEY/PA If [...]

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Do You Work Next to a “Toxic” Person?

Spatial Management, Toxic Employees, Workforce Science,

Office managers looking to up their game would be wise to take a hint from elementary school teachers, long purveyors of the seating chart. Placing [...]

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What companies get wrong about open-office plans

People Analytics, Spatial Management, Workforce Science,

By: Aimee Picchi -- August 2, 2016, 5:30 AM Workers love to hate open-office plans, with the wall-less work spaces blamed for everything from noise distraction to higher [...]

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The Ideal Office Floor Plan, According to Science

Spatial Management, Toxic Employees, Workforce Science,

Where you sit matters. By: Rebecca Greenfield August 1, 2016, 4:00 AM PDT The open office plan that everybody loves to hate is here to [...]

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Smarter Seating? How Your Office Neighbor Affects Your Work

People Analytics, Spatial Management, Workforce Science,

By Chad Brooks, Business News Daily Senior WriterJuly 28, 2016 08:35 am EST Placing the right type of workers in close proximity to each other can [...]

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Rearrange employee seating to maximise efficiency

People Analytics, Spatial Management, Workforce Science,

For an organisation of 2,000 workers, strategic seating planning could add up to $1 million per annum of profit Rearranging employee seating can improve the [...]

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Planning Strategic Seating to Maximize Employee Performance

Citation: Greenbaum I., Housman M.G., & Minor D.B. Planning Strategic Seating to Maximize Emp...

Planning Strategic Seating to Maximize Employee Performance
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What your browser choice says about you: Firefox users are more committed at work than those who use Safari or Explorer

Internet Browser, People Analytics, Workforce Science,

By Shivali Best For Mailonline PUBLISHED: 08:48 EST, 6 June 2016 | UPDATED: 09:27 EST, 6 June 2016 The browser you use could reveal more about you than you think.  [...]

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Workplace Design: The Good, the Bad, and the Productive

Organizational Behavior, People Analytics, Spatial Management,

Citation: Housman M.G. & Minor D.B. "Workplace Design: The Good, the Bad, and the Productive",...

Workplace Design: The Good, the Bad, and the Productive
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Study finds toxic co-workers surprisingly productive, rule abiding

People Analytics, Toxic Employees,

March 11, 2016  by Nicole Stempak, Senior Editor Every office has its personalities—hopefully none as extreme as the characters in “The Office.” But there’s at [...]

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