Future-Proof: Transform Your Business with AI or Get Left Behind

By: The Modern Customer Podcast

May 27, 2026

Companies are embracing AI faster than ever before, and many leaders are realizing that successful transformation depends just as much on people and culture as it does on technology.

This week on The Modern Customer Podcast, Dr. Michael Housman, AI builder, founder of AI-ccelerator, and author of Future-Proof: Transform Your Business with AI or Get Left Behind, shares practical ways companies can use AI to accelerate innovation, improve customer experience, and prepare for the future of work.

We also discuss why successful AI adoption depends as much on leadership, employee buy-in, and culture as it does on the technology itself.

🎧 Catch the full episode and check out Michael’s book, Future-Proof: Transform Your Business with AI or Get Left Behind.  https://michaelhousman.com/book.html

00:00 Introduction

00:54 Remote Work Predictions

02:27 Mike’s AI Builder Journey

03:51 Future Proof Framework

05:45 AI Wins and Case Studies

07:46 Where CX Leaders Start

10:27 Rapid Prototyping with Agents

12:29 Governance Speed vs Safety

15:59 Culture and Adoption Playbook

18:02 AI Customer Service Future

21:13 Rapid Fire Questions with Dr. Michael Housman

To access the original podcast, click here.