Smart investments in your workforce: An interview with Dr. Michael Housman

Michael Housman, Co-founder and Chief Scientific Officer of RapportBoost.ai, joins Tenacity CEO, Ron Davis, to discuss investments in the workforce. Making the right investments in your people can have a major impact on your organization, especially in an industry like customer service. Michael explains workforce analytics best practices and what should be considered when thinking about your employees and how to effectively invest in them.